The client from Aerotech Incorporation is requesting for assistance in coming up with a time management seminar or training program. This would be in a bid to improve on the productivity levels for the engineering team within the laser systems division. Patrick believes that this division has been performing poorly and exceeding their set budgets in comparison to other divisions within the company. This is why he also proposed on a seminar on project management for this team.
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The goal is, the client wants an effective centralized training system for all regions that is controlled and administered by him and his team. Productivity of people and resources. The goal is to be able to provide all of the training resources the sales team and technician need to remain productive as possible in all regions, maintain a healthy cash flow, keep customers happy especially loyal customers and stay ahead of the competition. The inducement to get ahead is strong within the regions, another goal of the client is to ensure competence and hard work of his team is not comprised in any way or form. The Underlying problems are the ones highlighted in red.